Overall success in a matrix organizational structure depends largely on the presence of constant, clear communication. From the very beginning, all aspects of the matrix process — from roles & responsibilities to the evaluation process – need to be clearly defined and managed with open communication and unambiguous accountability. But what if they aren’t established or working properly?
Many organizations assume the effectiveness of operating a matrix structure lies with the human resources department. In most organizations, communication professionals do not set up the matrix structure – that is usually the purview of human resources.
However, it is the skill set of the communication professional that can help the matrix structure function effectively and ensure its success.
Those who have lived in a matrix structure easily can point out pros and cons:
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There is likely not a business school nor a communications program out there that is not following the developments of the Demoulas/Market Basket crisis as it is unfolding. To JJ&W, it is yet another illustration of how powerful corporate culture can be when it comes to the success or failure of an organization.
For those not yet aware of the events, the upper and middle management of the chain, headquartered in Tewksbury, Mass, walked out in protest of the ousting of their leader by the Board of Director’s, Arthur T. Demoulas, the long-term CEO and leader of one segment (slightly less than half) of the family of investors. The management team, many who were fired but continue to protest, have taken the brunt of the punishment, encouraging hourly employees who need their jobs to pay weekly bills to stay at their post and not risk their jobs — a very different approach from typical strikes where the average employee is out on the street and middle management is working to keep things going!
For many years, the Market Basket stores had been known as only one place to shop among many but nothing special; some perceived the family as tough to work for and a bit unfriendly. There were always rumors of how the family was divided and internal fighting would go on from time to time but the stores just plodded along. About five years ago, the quality of the stores began to turn around. Click Here for Full Article