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                                 It's no longer enough just to achieve customer satisfaction.

                                 To be competitive in today's world,

                                 an organization must provide customer delight


    Jackson Jackson & Wagner is a behavioral public relations and management consulting firm, founded in 1956. Our counseling approach is based on how people behave as individuals and within groups. This focus on behavior helps us to anticipate how groups may act or react to issues or situations.


   We use a variety of research methodologies to provide clients with factual information about what motivates their employees, customers, and other important constituents. Identifying what is in the hearts and minds of key stakeholders enables our clients to build and maintain positive relationships with their internal and external constituents.


  As a behavioral public relations and management consulting firm, we begin with the premise that an organization must first identify, and then be able to motivate specific behaviors from stakeholders. This approach sets us apart from many. Instead of considering awareness or positive opinions the end goal, we look toward the behaviors needed from individual stakeholders and develop strategies and tactics designed specifically to build toward those behaviors.


  JJ&W counselors work in collaboration with clients and each other to develop the best approach or solution for individual situations. Our Of Counsel network provides us with additional expertise in key areas.


  JJ&W helps you to achieve your most pressing objectives by offering public relations expertise grounded in behavioral, measurable outcomes. We serve clients in every industry and of every size - from Fortune 100 corporations to small non-profits. Our clients benefit from our diverse base, our issue expertise, and our commitment to client delight.


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What's Happening

Winner of 2014 PRSA/Yankee Chapter
Patrick Jackson Award:
Jason Alexander, Founder
Alexander Technology Group
Presented: Nov. 20, Concord, NH


Glen T. Cameron,

Missouri School of Journalism Professor this year's winner of the JJ&W Behavioral Science Prize awarded by the PRSA Foundation. Congratulations Glen!


PRSA PR Bootcamp
October 28 & 29, 2014, Chicago
December 9 & 10, Boston
for more info contact PRSA


"Corporate Culture and Market Basketmissives on an ongoing crisis
by Stacey Smith, APR, Fellow PRSA


Upcoming presentations:

PR Bootcamp
@ PRSA National Conference
Presented by
Robin Schell, APR, Fellow PRSA
Sunday, October 12, 8:00am- 12:00 PM Washington D.C.


Employee Advocates: A Company's Secret Weapon on Capital Hill
@ PRSA National Conference, Washington D. C.
October 13, 3:15 - 4:30
Presented by Stacey Smith, APR, Fellow PRSA, Michele Jalbert, Esq.
Founder, Effective Advocates Collaborative and
Brian Monteiro, director public affairs, Liberty Mutual Insurance Group