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JJ& W Practice Areas |
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Robin P. Schell
Senior Counsel & Partner
(603) 770-3607
rschell@ jjwpr.com
Stacey Smith
Senior Counsel & Partner
(603) 205-6302
ssmith@jjwpr.com
Main Office
(603)-964-6302
JJ&W's Four Areas of Practice
JJ&W's specialties are clustered into four areas of practice, each bringing critical skills and expertise to the table in order to address most organizational problems or opportunities:
Behavioral Strategic Planning Research & Audits
Organizational Development Crisis Planning & Containment
Every problem or opportunity needs a strategic action plan to be successful. JJ&W draws from a deep knowledge of the social sciences to build the foundation of a plan that will achieve your goals.
We work with clients to craft strategies that are:
- Based on solid behavioral research
- Grounded in human nature -- how will stakeholders most likely respond?
- Organized around target audiences -- which stakeholders can give helpful behaviors now?
And, JJ&W strategic plans are effective because our approach:
- Is rooted in facts and not assumptions
- Focuses on management buy-in at the beginning to facilitate successful implementation
- Helps management increase the impact of the public relations resources at hand
JJ&W assists clients in building plans for an individual goal, a long range departmental plan or even an entire organizational direction. We do not generate cookie-cutter plans -- they just do not work. We integrate a blend of social science theories and practice with case studies and extensive experience to create strategic plans specific to your organization and situation.
Key to building relationships and motivating positive behavior is getting inside the minds and hearts of an organization's publics. And key to successful plans and programs are integrated evaluation systems that can evaluate a program's effectiveness to keep it on track, prove its worth to management, and help make thoughtful decisions on whether to continue it in the future.
JJ&W has significant experience designing and managing qualitative and quantitative research that enables clients to:
- Get a "finger on the pulse" of what's really happening in order to add precision to decision
- Identify issues that may surface down the road
We work closely with clients in designing research objectives and determining the best methodologies for their situation. Our research process is based on Collaboration and Customization.
Typical projects include:
- Baselines Studies
- Communication & Culture Audits
- Environmental Scans
- Gap research
- Employee Engagement & Communication Studies
- Customer satisfaction studies
- Behavioral Studies
- Evaluation design
JJ&W's organization development expertise helps organizations deal with roadblocks and use change as an opportunity to improve internal or external communication and relationships. The result: an organization that speaks with One Clear Voice, well-positioned for its future.
We employ a two-step process -- Diagnosis and Intervention -- for managing change. This includes:
- Analyzing conditions prior to the implementation of change
- Planning for successful implementation: issue anticipation
- Developing communication and relationship-building strategies
- Helping employees at all levels adjust to change
- Building trust in the new strategy/organization
- Developing new role definitions
- Recommending appropriate involvement of staff
- Providing training, mentoring and coaching
Just as change is inevitable, resistance to change is common. JJ&W counselors are experienced at identifying points of resistance and creating and implementing effective strategies for helping these individuals or groups.
JJ&W also designs programs that help organization adapt to the new culture brought about by change. From analyzing ways to communicate more effectively and less expensively to identifying and overcoming roadblocks to progress, we can provide the critical skills needed to return an organization to productivity after major change.
JJ&W is experienced and licensed in the following evaluation tools:
- Thomas-Kilmann Conflict Mode Instrument
- Work Engagement Profile
- Parker Team Player Survey
- Power Base Inventory
- Stress Resiliency Profile
- Myers Briggs Testing including the following:
Crisis planning is crucial to the successful reputation management of any company. No organization is immune from potential threats: mergers, operational failure, boycotts, environmental disruptions, emotional issues, downsizing, strikes, scandals or declining stock price.
Preparation is the key to successfully navigating through a crisis. JJ&W understand the phases of a crisis and how to direct resources to move through the difficult areas and diffuse the emotion of the situation. We help organizations with:
- Crisis Anticipation and Planning -- setting up systems, evaluating potential impact and bullet-proofing
- Crisis Management -- isolating management of the crisis from management of the system, preparing and training leadership & spokespeople to avoid the media from running your business, providing on-going counsel and input as the situation develops
- Crisis Closure -- preparing a final exit strategy from the crisis, helping set up networks and systems to prepare for and avoid crises in the future
Recognizing that even with anticipation and planning, clients will still face crises. JJ&W helps clients navigate through the turbulence of a crisis in progress and return to productivity.