Overall success in a matrix organizational structure depends largely on the presence of constant, clear communication. From the very beginning, all aspects of the matrix process — from roles & responsibilities to the evaluation process – need to be clearly defined and managed with open communication and unambiguous accountability. But what if they aren’t established or working properly?
Many organizations assume the effectiveness of operating a matrix structure lies with the human resources department. In most organizations, communication professionals do not set up the matrix structure – that is usually the purview of human resources.
However, it is the skill set of the communication professional that can help the matrix structure function effectively and ensure its success.
Those who have lived in a matrix structure easily can point out pros and cons: